I'm having trouble uploading sheets or documents.
I'm having trouble uploading photos.
I'm having trouble accessing parts of the website.
I uploaded sheets, but can't access them on my tablet.
I'm not receiving emails when I upload new sheets or am added to a project.
Force refreshing my project.
Supported Web Browsers in PlanGrid
To get the best results when using PlanGrid on your computer, you will want to always use one of our supported browsers. We currently support:
- Internet Explorer 11
- Microsoft Edge
I'm Having Trouble Uploading Sheets or Documents
Please note: This is for uploading documents via the "Documents" icon only. If you are having trouble adding documents to sheets from the List or Sheet View, please see the next section.
First, please be aware that PlanGrid only support the uploading of PDF file formats. We do not support CAD or Word documents.
Uploading sheets and other project documents can only be done from desktop or laptop computers (running a non-mobile operating system like Mac OS X or the desktop version of Windows). Uploading via web browsers on tablet computers is not yet officially supported.
If you are having trouble uploading, try disabling any ad-blocker or privacy extensions installed on your browser for PlanGrid.com. If you are using Internet Explorer, make sure you are using at least Internet Explorer 11 (we are not able to support Internet Explorer 10 or older). You may also want to try performing a browser reset, to clear out any data from old sessions or any toolbars that may be blocking the uploader from working.
If you’re still having problems, try clicking the uploading test link for your browser below. If the page is blank, or inaccessible by your browser, you will have to contact your IT manager about allowing access to the following domains or subdomains
For Chrome, Firefox or Internet Explorer 11 or Microsoft Edge:
Domains to unblock for these browsers:
Finally, if you can see the uploader, but when you try to upload you get an error like the screenshot below, then try saving the PDF files to your Documents folder, and uploading from there. This problem is caused by trying to drag files directly out of ZIP files (Compressed folders) in Windows Explorer, without first extracting them to a folder. It can also be caused by local internet filters blocking the file from being uploaded.
I'm Having Trouble Uploading Photos and Documents
If you are having trouble uploading documents or photos, try disabling any ad-blocker or privacy extensions installed on your browser for PlanGrid.com. You may also want to try performing a browser reset by following these steps to clear out any data from old sessions or any toolbars that may be blocking the uploader from working.
If you’re still having trouble, try clicking the photo uploading test link:
For all browsers:
If the page is blank, or inaccessible by your browser, you will have to contact your IT manager about allowing access to the following domains or subdomains:
Domains to unblock for all browsers:
I'm Having Trouble Accessing Parts of the Website
Sometimes firewalls can block you from being able to access certain parts of the PlanGrid website. If you can't see a button, or are having trouble getting pages to load, the likely cause is a firewall. To test that, click the following link:
For all browsers:
If the page is blank, you receive an error message, or it is inaccessible by your browser, you will have to contact your IT manager about allowing access to the following domains or subdomains:
- api.stripe.com (for payments)
I Uploaded Sheets but Cannot See Them on My Tablet
After uploading your PDFs to PlanGrid, you must wait a short while for GridBot to process them (it usually just takes a few minutes, though it will take longer for very large uploads). You will need to review and publish them in the staging area before they appear on your iPad or Android.
First, wait for them to completely finish processing. You can check the status by clicking the "Publish Log" button in the "Sheets" icon.
When your sheets are ready, the Upload status menu will give you a link to 'Publish your sheets'. This "Publish Your Sheets" link will not immediately send the new sheets to the devices, you will have another step to make sure that the new sheets are being uploaded with the right information and that new versions of sheets are being added correctly.
If you have already published your sheets, but still do not see them on your iPad’s project list, please check to make sure the collaborator emails are correct.
If the sheets have been published but are still not appearing on your device, refresh the project. To do that, go to the main Projects page of the app (where you see projects on the device and in the cloud), and tap the circular arrows. On your iPad those will be in the bottom right corner, on Android they are in the top right corner.
If you are still unable to see your updates after refreshing the app, try a Force Refresh next.
I'm not receiving emails when I upload new sheets or am added to a project
When you upload new sheets to a project, are invited to an existing project, or have any other email notifications turned on in your project settings, the email will come from firstname.lastname@example.org. If you aren't receiving automated emails, check your spam folder first, then ensure you have our email address whitelisted.
Additionally, we use a number of third-party applications to automate those emails, so you'll also want to work with IT and make sure these additional domains are also whitelisted:
Reach out to email@example.com if you aren't receiving any automated emails.
Force Refreshing a Project on My Tablet
A forced refresh on your tablet can solve many problems, from not seeing updates to the project, to downloading new documents to your tablet.
1. Tap and hold on your project name until a box pops up.
2. Tap "Force Refresh" on the iPad to force a refresh of all data on the project.
3. For Android, remove the project from the device and then re-download it.
Using WebDAV with PlanGrid
The WebDAV protocol is most commonly used as a method to make folders and files in a cloud service, like Sharefile, appear as if they are already on your computer. Because the PlanGrid application for your computer is browser based (with all modifications to sheets happening within the browser or synced from tablets), you would only need to use WebDAV to upload files to the service.
Here's how to easily mount files from a WebDAV-enabled service on Windows. If you're unable to perform any of these actions, please consult with the person responsible for the upkeep and maintenance of your workstation to see if this can be enabled.
1. First, contact the service you are using to host your files, and find out the URL you need to connect to for WebDAV. This will probably be a little different from the URL you normally use to access your files.
2. Once you have the server URL (and your username and password for the service), click on your Windows start menu, and select the "Computer" option. You can also get to the "Computer" area from any open folder
3. In the upper bar, click "Map Network Drive."
4. Select the drive letter, and put in the URL for the WebDAV service in the folder field. Select "Reconnect at logon" and "Connect Using Different Credentials" if you use a different username and password for your WebDAV service.
5. Once the service has successfully connected, you will be prompted to put in your credentials for the WebDAV service. Click "Remember my credentials" so you don't have to re-enter this every time you want to use it.
6. The WebDAV service will now be a new network drive in the "Computer" setting, which you can access from any folder.
7. During upload, click "Computer" and then click on the network drive to access the files and upload to PlanGrid.
We do not currently support importing drawings from FTP Servers. The reason we do not support FTP is because it is not secure and would result in data transfer without encryption.
However, we do support direct imports and exports to and from cloud storage systems. For more information, please go here.