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What types of payment do you accept?
What counts as a sheet?
Do I have to sign a long-term contract?
What happens if I go over my sheet limit?
How can I upgrade to a higher sheet limit?
How do I downgrade my account?
How much does each project cost?
Can users share login information or accounts?
Are team members included in my subscription?
To see the cost per plan or to purchase a subscription, go here.
What types of payment do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover, JCB, and Diners Club cards) on our website. We can invoice your company, but only for our annual plans. If you want to pay by invoice, please email support@plangrid.com and we will get back to you immediately.
What counts as a sheet?
Your sheet count is the total number of pages hosted on our system at any given time. You are free to add and delete sheets as much as you want and as long as you stay below the maximum number of sheets allowed by your plan. All plan sheets, including revisions, count towards your sheet limit. It is free to host letter-size attachments (specs, RFI's, etc.) in your attachments section. Attachments do not count against your sheet limit.
Do I have to sign a long-term contract?
Nope. All of our monthly plans are pay-as-you-go and you can cancel or change plans at any time. If you choose to purchase an annual plan, you must pay for the whole year up front.
What happens if I go over my sheet limit?
Once you go over your sheet limit, you won't be able to log in or access your account from the website or the mobile app. In order to regain access, you will need to upgrade your account, or get back under your sheet limit by leaving projects you no longer need access to.
How can I upgrade my account to a higher sheet limit?
If you've gone over your sheet limit you will be locked out of the mobile app on Android and iOS until you've upgraded your account. To upgrade, log in to your account at plangrid.com and click on your name and "Account Settings" in the upper right corner to be taken to your accounts settings page, where you can upgrade your subscription. For full upgrade instructions, go here.
How do I downgrade my account?
To downgrade your account, head to your accounts settings page (Click your name on the upper right, then Account Settings). Under "Payment", click on "Cancel Subscription". Clicking the "Cancel Subscription" button will bring you back down to Hammer plan. Keep in mind, however, that in order to downgrade your account, you'll need to reduce your sheet count back to the maximum level of sheets allowed (50 for Hammer).
How much does each project cost?
You can have as many projects as you like, as long as you stay within your subscription's sheet limit. For example, the Dozer account (5,000 sheets) would allow you to have 5 projects with 1,000 sheets each, 2 projects with 2,500 sheets each, or 10 projects with 500 sheets each.
Can more than one user share the same login or account?
No. Sharing the same login creates synchronization problems that could result in the loss of markups and data. Because sharing your login credentials with multiple users violates our terms of use, we do not provide technical support for issues that result from it.
Are team members included in my subscription?
No, each team members needs their own login credentials and subscription. If you share a project with them that exceeds the sheet limit in their current plan, they will not be able to view the project without upgrading to the appropriate subscription. This applies to admins, power collaborator, and collaborators.
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